Our Reviews

fast and friendly

Very efficient with Wayne (checking in) and Brandon (checking out)

When I dropped my car off the customer service was awesome. My car was done in a timely manner. Overall I was very satisfied. The only thing that i wish that we get a complimentary car wash!!!!

Great experience from initial contact online to test drive to driving home in my new car. Thank you, Javier!

I was pleased that the dealership kept my speaker parts on hand after several missed appointments. I was also pleased that they provided a Lyft to and from work to get my vehicle. I would like for this car to have a routine maintenance schedule so that I can rest assured that my vehicle is running at optimal. Just telling me everything is fine is not reassuring!!

Great customer service

everything went well with the exception of you not having the tire monitoring stems to replace my TPS system, would’ve known that when we made the appointment they should’ve checked stock so now I have to come back.

I valued the quick service and friendliness of the team at the office! Very considerate and accommodating! Customers were in and out — a reflection of efficient service, but also a reflection of trusted service!

Gregory is always helpful, pleasant attitude and funny sense of humor ☺️

It was great

Very friendly and helpful explaining all of the new tech.

Fast clean and on time service

Everyone was helpful and friendly

My sales rep was awesome. He listened to details of what I wanted, he found the car i was searching for and he was extremely patient with my schedule. The whole process from beginning to end was within a great time frame and I will definitely refer my friends and family to him

Took vehicle in for recall, great service, prompt communication via email and phone call. Associates were very friendly. Loved the Lyft perk!

This dealership is run like no other. The staff is knowledgeable and very attentive to their cllients. They are patient, kind, and so willing to assist their senior citizen buyers!! No small feat! From the general Manager, Gregory Lashbrook, to the sales force, Andrea Gambagorta, and finance, the experience was seamless. I so appreciated the follow up two days after we purchased. I will highly recommend thos looking for a new car to check out this dealership. Thank you to all.

Brandon was wonderful so accommodating

pleasant and helpful

Work was completed well before the estimated time. That was a good thing for me.

Thank you for a great experience.

Great experience all round.

I brought my car into the dealership. Although the staff was pleasant nothing was done to my car in 2 days. I called and they said they needed to order a part that would take a week. I brought my car back after a week and was told it would be done in a day. I was then called and was told the wrong part was ordered. I picked up my car because of the inconvenience and the lack of knowledge of the staff.

Excellent customer service. Very accommodating and easy to work with.

I recently had car maintenance done at Buick GMC, and I can't recommend them enough! Wesley, the service advisor, was outstanding. He was professional, efficient, and incredibly resourceful. Wesley took the time to answer all my questions thoroughly and offered helpful recommendations tailored to my vehicle's needs. His knowledge and expertise made the experience smooth and reassuring. I wouldn't hesitate to work with him again in the future. If you're looking for quality service and a knowledgeable staff, definitely check them out!

Very quick excellent customer service ????

I worked with Jim at Union Park GMC. He was super helpful, responsive and knowledgeable. I had a great experience and would work with Jim again. Highly recommend

I had a few problems with my 2024 envision and 2023 Terrain along with my Apps going down. Your dealership was very helpful and solved my problems in a very short time. Thank you

Nice

Very friendly staff

Excellent service on my GMC terrain thank you Jack

One of the best vehicle purchases ever. Union Park found the vehicle I needed and changed it to my liking. Very easy to deal with. Good price. Great staff!

Satisfactory

I was told by Beth that I could drop off my car at 7 am ( on my day off) and my car would be done by noon. She went on to say how great the technicians have been doing. Noon rolled around and no call . I texted and called the number I was provided with no return call or text. 3 pm rolls around and a service technician said my car was not looked at and they would need the car another day. Totally unacceptable to get a promise by noon and now the car was not looked at all. I asked to speak with Mike that is whose name was on the manager voicemail. I was told he was no longer there and I would need to speak to Jeremy. He got on the phone after yelling my concern to him and telling him I was going to contact the owners, he then said he would give me a loaner until they could look at the car. I got the loaner. The next day at 10 am I got a call from Jeremy stating they couldn’t fix the problem. This isn’t the first bad encounter I had with them. What really made me upset was when I told him I. Was going to contact the owners he said no worries. I placed a call to him and the service advisor line since then and no call back. Horrible service.

Good service

It was great. The employees were super helpful and the follow up was great. They let me know what was wrong with my car and gave me a detailed time line of when it would be finished. They called to let me know when the parts came in. Just an overall great experience.

Wonderful

1: I booked an appt on Wednesday 2/25 for Friday 2/27. When I arrived for my appt I was told my appt was cancelled for unknown reasons. 2: I was told if I could come back Monday 3/2 they would still honor my $25 discount that would have expired on 2/28 & accommodate me with an Uber back home so that I do not have to sit and wait in the lobby. When I arrived for my rescheduled appt I was then told they were unable to send me home in an uber after coming only prepared to drop my car off. I was left to wait for a service I was told I would NOT have to sit and wait for. 3: After services were complete the same guy who told me he would honor my coupon then told me he could not apply it until I had to remind him of the conversation we had previously. Overall I was not happy with the my experience

Great service

Friendly and prompt service

Brandon helped me with my appointment for service, Thank You! Great Service.

It was a long process but communication was good

Quick and easy.

Randy Day was as professional as they come. Javier was also very knowledgeable and welcoming. We even had time with the GM, who was a well versed gentleman.

The people at Union Park GMC Buick are the best! Cheerful, professional, knowledgeable, and friendly. I had a great car purchasing experience!

Everything was excellent service, communication and customer service

Everything went very smoothly.

Everything went great! From scheduling the appt, the estimated time for service was accurate and the service was completed on time. First time customer is very satisfied.

This rating is skewed due to the loaner car issue. (see further in the review) While the Asst Service mgr. - Brandon did his best to help and was very nice, (5 Stars) the overall experience was not great at all. I had a Wednesday appointment and dropped the car off a day earlier (Tuesday). I advised them of the electrical issue and adamantly expressed to them it was not a key fob issue (which is what they and another previous GMC service wanted to go to first.) I knew it was going to take a few days to figure out the problem, but what I did not expect was them getting the car back on the following Friday (9 days later not including the weekend). The main problem with that was THEY HAVE NO LOANER CARS WHILE YOURS IS BEING WORKED ON!!!!!! unless you have factory warranty and only 9 cars available. This must be a Delaware/Maryland thing as I've always been given the option of a loaner car in NJ from the dealerships. This was even for oil changes etc if they could not get to my car early. Even after the 9 days the issue was not fixed, and I still ended up with a bill. Brandon did work with me on the bill but I would like to have the electrical issue fixed. Now I still need to come back but I advised them if I can't get a loaner car while it's being worked on I would have to wait for another month to bring by. My last option will be to go all the way back to NJ where they offer and have a well-stocked amount of loaner cars. **** This service was at least 10 times better than the last GMC dealership (I.G. Burton group/Anchor Buick GMC) in Elkton, MD who had my car for 4 days and said the electrical issue was fixed by " putting a new battery in the key fob". 4 days and that's the answer I got from them. Yes, I put their name out there.

Great customer service I was treated well. Thanks

Service advisors are always friendly and helpful. Service was done promptly. No unnecessary maintenance pushed by advisors. Pleasant experience.

Great client focused and professional. Always take care of what is needed and not more for services not required. Greg is a wonderful service advisor who listens and responds with information and care. Have used Union Park service for years!

My experience was okay overall; however, the wait time was much longer than expected. The waiting area was cold, and the employees were not very informative when it came to recommendations for my car.

Brandon V. was very kind and professional and his colleague sitting to his left was very caring.

VERY GOOD TEAM

My only complaint is that it took over an hour and a half to complete

I went in just to look at vehicles and sales associate Jim VanDyke made me feel so relaxed and confident that I but a new vehicle that day. Both him and Randy in finance were very understanding that I was nervous about such a large purchase that they encouraged the whole process with a FaceTime call with my daughter.

A simple oil change took 4 1/2 hrs. Took it on at my scheduled appointment 7:20. Told them please pick me up around noon...they said "no problem". Checked car status at 11:15 and had not even been looked at. I was told they were short handed... This is the 2nd time within 3 months of needing their service I was told that. Why are they scheduling so many in one day if they only have 7 bays or not enough service techs? I have been a loyal customer with union park in both buying cars there and using their service but I feel if my car wasn't still under warranty, I would go elsewhere.

Very professional and friendly. Car was done earlier then promised. Check-in and check out was easy and fast.

Great group of guys really enjoyed the environment they provide!!

Randal & Sam was amazing with their politeness and customer service skills.. I 10/10 recommend dealing with these two each time for any reason or concern you may need.. They also put in time & effort n making the best decisions for your financial future

I had a great experience at Union Park Buick from start to finish. The entire process was smooth, professional, and stress-free. My salesman, Jim Van Dyke was knowledgeable, patient, and genuinely helpful. He took the time to answer all my questions, made sure I understood my options, and never made me feel pressured. It really felt like he wanted me to find the right vehicle, not just make a sale. Finance Manager, Randall Day was equally impressive. He explained everything clearly, walked me through the paperwork efficiently, and made the financing process simple and straightforward. No surprises — just honest, transparent communication. Overall, this was one of the best car-buying experiences I’ve had. I highly recommend Union Park Buick, and especially Jim and Randy, if you’re looking for excellent service and a team that truly takes care of their customers. I love my new 2026 Envista ST!

Jim and Randy were both super helpful and made the process easy.

This service group always takes good care of my vehicle and is professional and courteous with me as a repeat customer. Would highly recommend this service group to anyone.

Fast courteous service couldn't ask for any better

CHRIS MEEKS, GREG AND RANDY MADE THE EXPERIENCE PAINLESS... ONE TRIP AND DROVE OFF WITH THE TRUCK I ORDERED. WHEN ITS TIME FOR MY NEXT TRUCK, I'LL BE BACK. DAVE P.

Everyone was very nice and helpful and caring

Easy in, easy out and finished early! So easy to use GM points to pay, too!

The entire process was easy from dropping off my car, to receiving my loaner, and picking up my car. Greg and Beth are great!

Javier, Chris and Randy was absolutely amazing. They went above and beyond for me. From the beginning of the process to the end. I have to especially appreciate and so grateful for Chris. I may have been a pain during the process because this is my very first brand new car but Chris was so patience with me and made sure that I got the car that I was obsessed with.

When I scheduled my appointment, I had requested that I can wait for the vehicle. The scheduler said yes. This is the second time I had asked to wait. Thank s to my service rep. He got it done while I waited. I had an oil change and tire rotation.

Great experience with the team in service at Union Park.

Dealing with Alfonso was very easy, told him what I was looking for found what I was looking for had it delivered the next day for a test drive. Couldn't ask for a smoother transaction.

Very friendly staff, fast service.

Beth and Greg are awesome to work with.

Great service, quick and well done. Elizabeth was great.

Excellent customer service, very informative about maintenance.

Chris Meeks was a wonderful sales person and Brian Callahan provide me a very transparent finance options to close the deal. Chris did everything he could help provide me a no nonsense, straightforward experience. Tom the fiance manager became argumentative and condescending when I decided to not purchase the extra insurance options, this was after being 1/2 hour late to my scheduled appointment. But I won’t this impact my overall score as Chris and Brian were the absolute best.

Brandon was fantastic, great service.

Alfonso make possible the purchase of my new vehicle.

fast and friendly

Very kind and attentive to customers.

Everything was explained to me. I did not feel push into getting unnecessary things done.

Great experience

Came in for my second free oil change after purchasing my vehicle with this dealership group. Needed 2 brake pads in addition to that. Somehow replacing 2 brake pads took a full day and the cost was nearly double of what I would have expected. Even the clerk checking me out noted that I am not the first person to be confused by the exuberant cost. I guess I will stick to going to my usual service center now that my free oil changes are up. The service center itself is clean, and the work seems to be done properly. It’s the slowness and exuberance in cost that will prevent me from coming back

I made my appt. for a Thursday morning. I was told they would not be able to look at my car until at least Friday morning. I was also told that rental cars were not an option for me, even though I bought my car brand new, and it is still under warranty, because they were all out. With being a part of a larger dealership group, you would think they would have a deal with a company like Enterprise or something that would allow them to keep that as an option when the courtesy cars are gone.

Quick

One of the best and easiest car buying experiences of my life. Jim, my sales associate, was very welcoming, knowledgeable and easy to talk with. He created a no pressure environment and accommodated my requests with a smile. There was no haggling and I felt the trade in value for my old car was very reasonable. I really liked the way the pricing was clearly laid out and presented for the bottom line price. The paperwork and document signing was efficient and went as quickly as possible. Will recommend this dealership to family and friends!

Super friendly- great service … just a little slow … one hour and 45 minutes for an oil change is too long

Gary help a great deal

Professional team, fast , quick and clean with the service.

Our last experience buying a car was during COVID and a hard one. This one was much better, faster and more enjoyable

They are very professional and they take the time out to explain what's going on and what's the next step. I'm very satisfied and feeling very comfortable with the services

Waited on me right away and took care of my need

Very efficient with Wayne (checking in) and Brandon (checking out)

Knowledgeable staff and willing to make a good deal.

Good service Good service reps

My experience was good, even when parts company were behind Mrs.Elizabeth made my experience great in was very positive in helped out in way she could I would definitely come back there in hopefully she represented me if I ever have too come back

Although the Collision team was very nice, they were very bad with providing a status and calling with updates as promised as part of their customer service. Example - On the final day I emphasized I need my car that day and they said they would call the minute it was done but they never did. I called just before they closed and they noted it has been ready and to pick it up. Also, the rep assigned incorrectly stated the status throughout, items to be covered by insurance, total price, etc. Every time I spoke with him what he relayed was incorrect and this was very annoying from a customer service perspective. He was very nice and cordial but just about everything he relayed to me was incorrect in the end.

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The service was timely and they educated my son on how low the oil level was and what it should be. They were also diligent about explaining the filters needed. However, it is advertised that there will be a complimentary car wash and I have not received one yet and I’ve taken my SUV a few times. I wish this would be considered when needed, but other than that great customer service.

We requested to have service completed for our Acadia that would pair a remote back up with the car. Communication was not clear that the dealership would need both remotes at the time of the repair, so when we got the car back the malfunctioning remote is now paired with the car and working, however the originally working remote is now un-paired. Now we have another appointment and are told we will be charged for this work to be corrected, when the communication was not clearly made that the dealership would need both remotes to properly complete the work. I do not think it is right that we will be inconvenienced a second time to fix this problem and we will be charged on top of that—all due to unclear communication from the dealership.

Each and every employee was knowledgeable, friendly, helpful, and patient. Would definitely return to your dealership

Everything is perfect.

Everyone was helpful.

Very friendly. It was a personable experience. Greg, the service advisor was on top of it. I appreciate great service. Thank you.

Great Experience! Fast process!

Great people

Everyone was cordial and knew what they were doing.

Very pleased with the service I received , thorough, timely a very big Thank you to Wesley Haynes and Gregory

I dropped the car off at 9am for an oil change and tire rotation and it wasn't ready for pick up until 4pm. The next day I was driving the car and noticed a smell and smoke coming from under the hood. When I got home and opened the hood, the engine oil cap was never put back on and oil had spewed all over the engine. I texted the service department with pictures but never heard back.

Excellent service experience!

1. Did not honor coupon for routine maintenance. 2, Did not review paperwork when job completed. 3. Did not provide inspection report. 4. Did not inform of 2% credit card surcharge. Did not return 4 phone calls and one text message over 3/12 & 3/13.

They did not meet my expectations. When booking I asked for an oil change and the recommended service for the vehicle with 100,000 miles but they only did the oil change and said it needs more service but I would have to schedule that for another time.

Great service, Brandon was very professional and great to work with!

Great Service & Friendly Sevice Advisors.

Sam Williams was my salesperson and Randall Day the Business Manager. they worked together to get me a fair deal on my 2026 and handled all aspects of the sale with a positive, caring and professional manner. I would clearly refer Sam to family and friends and think Randy is one in a Million. As a retired LT Col in the Air Force, I appreciate Randy's commitment to our country and his service. The Union Park Dealership will certainly have my repeat business.

Very good

Good afternoon, I requested that my tires be rotated and they didn't do it.

Brandon's service and follow up was tremendous. He provided amazing customer service. My only critical feedback was that it took almost 2 weeks to tell me that they don't know what my electrical issues are and when I got the vehicle back, the TVs in the backseat are no longer working. I will be contacting regarding the TVs and hope that will be remedied.

Elizabeth provided prompt and friendly service providing transportation to/from home and keeping me informed of progress

Service procedure was performed well and on time. Beth at the office was a pleasure to work with. She was very personable and helpful with explaining the work done.

I valued the quick service and friendliness of the team at the office! Very considerate and accommodating! Customers were in and out — a reflection of efficient service, but also a reflection of trusted service!

Brandon was very courteous and professional. He set expectations for how long the service would take and answered other questions regarding the vehicle and service history.

Great Job Union Park Team

If i could rate this Service Dept a ZERO STAR I would! My vehicle was kept around this place 10 days. First i was to pay over $300 for extra time 2.5 hrs the tech needed, because my extended warranty that I've purchased alloted 5.5 and not 5.0hrs. Called Assurant myself and was told different(straightened that) NO FEE FOR ME after i told the Service Advisor(BETH), then the parts weren't in(had to wait). After that came the wait time again! Then here comes the I need a Battery! NO THANK YOU, NEVER AGAIN! The 3B"s definitely will hear of this as it is so much more to be added to this horrible Service Dept!

Beth was very friendly and professional. The lack of parking made the check in process confusing, but Beth was very helpful.

The agent went over everything to make sure I understood what was being done.

Quick , efficient, personable..

Quick service, competitively priced, friendly staff

Great customer service from the service writer. The mechanic had to go back in to fix a noise, so had to wait an additional half hour.

Great experience overall thank you Greg Armando and Brian!

Service is always good at Union Park GMC. BVD had me in an out on time. Truck running great.

Excellent Service!

Ty was absolutely wonderful during the entire car purchase!

Great experience!!

Customer Service contacts are very professional and do a great job. My reason for not giving a higher score is based on the charges with the service. An appointment was made to replace or repair the shift knob on the 2015 Buick Regal. We were charged $184.00 and the part was not available. Obviously, the charge was for inspecting the shift gear and researching for the part. We are fully aware of the costs to do business but for the amount of time needed to look at the service request and determine it couldn't be fixed, the charges are more than can be justified.

Truly the most pleasant car shopping experience of my life! Will definitely send family and friends to Union Park!!!

Prompt. Professional and nice. Thank You!

I had the turbo charger replaced and got the Encore 2023 back on July 20 from Union Park. On Sunday, August16, 2026 at 10:00 am on my way to church, just ready to pull out of my development, the car shut down totally! Neighbor nearby opened hood and found a battery cable hanging loose. The other cable was loosely attached to the battery. So driving for almost a month with the battery not charging it was totally dead. No one was under the hood except Union Park. The neighbor is a certified ASE mechanic. Trying to jump start for 20 minutes did nothing. He got his big charger and after another 20 minutes the car started. I had it towed to Union Park not knowing how much charge there was. With the battery being do dead, it was advised that I get a new battery. Union Park "didn't know how that happened". Not happy with Union Park denying any responsibility. If I had been on a roadway, I could have been killed! Battery could be degraded and not make it through cold weather. Union Park should have replaced the battery and, instead, denied responsibility! Not good at all.

I was very pleased and highly satisfied with the Best Sales Lady, Ms Andrea, she is so friendly, patient and very helpful.. Andrea made sure I was happy with the deal, thank you again Ms Andrea. I appreciate you..

Great on time service that a person can appreciate in this day of Age

Excellent experience! Salesman Ty Mathis worked very diligently with my car buying experience, very nice, helpful and knowledgeable. Randal “Randy” Day made the financing part easy and comfortable, everyone there was very friendly.

All staff members were very helpful and friendly

Inexperienced congeniality, kindness and friendliness from everyone! My entire experience was pleasant. Thank you. My car was serviced in a timely manner.

Grease or oil hand prints on hood and door handle. No lube sticker for reminder.

Greg and Elizabeth were amazing. They made me feel welcome IMMEDIATELY. I knew I was in good hands right away. I will never take my vehicle anywhere else as long as they are there.

It was the best experienced Armando is very good at his job. I was in and out of the dealership faster than any other dealership I been through.

Brandon was great!

Just had an oil change. The car was done sooner than expected!

On time and no upsells.

First service for my new Envista and the experience was great from start to finish. Love the constant communication to let you know the status of your service. Beth was excellent to work with.

The service was done ahead of schedule, but I was not informed of the $300+ “diagnostic” until I got the invoice.

Good customer service

I was informed that the new keys would be available Monday afternoon and I could possibly pick my car up …at the latest Tuesday morning. That sounded great, but my car was no ready for pickup until Thursday pm and might still be there had I not miraculously found one of the missing keys. Somehow I feel another vehicle had priority over mine and I was mislead . I was also told that the cost would be 682.00 for two key fobs. It was 544.50 for one.

Great experience good people

Salesman Jim was excellent, the gentleman you did the right up was okay as well.

Communications is a plus

Appointment was easy to make and they were very accommodating. On the day of drop off Elizabeth was extremely helpful. She took my keys and info prior to the start time as she saw me waiting. Also offered a ride to where I needed to go. They kept me updated about the vehicle throughout the process, so I had an understanding as to when it would be completed. Great job by their team!

Excellent Service!!!

Employees were friendly and helpful.

As always a pleasure to do business with them.

Experience was fine

Excellent service and a great group of people - thank you!